"Our aim is customer satisfaction"
Handelsbanken offers local relationship banking with products and services tailored to the needs of our personal and business banking customers.
Our decentralised approach is core to our success. Our branch operates as a small business, enabling us to make decisions locally and to provide a truly personal service. As a relationship bank, we are driven by what our customers need, designing flexible solutions to suit their demands. And because we are not target driven, we take a long-term view, investing time to get to know our customers, their goals and ambitions.
Customer satisfaction is a priority at Handelsbanken. In October 2016, Handelsbanken was rated top for customer satisfaction for the eighth year running, in an independent survey of British banks’ personal and business customers, conducted by EPSI Rating (www.epsi-rating.com).
Founded in 1871, Handelsbanken has over 800 branches in more than 20 countries worldwide. We entered the UK market in 1982 and have over recent years built a branch network to serve over 200 local communities. Handelsbanken Dartford Branch was established in 2008 by Branch Manager Trevor Adams. Alongside Trevor, the Dartford Team includes Corporate Banking Managers John Galvin and Jon Gurney, Individual Banking Manager Hugo Eaglesfield, and Account Management Support is provided by Chris Ottewell and Julie Martin.
An experienced Banker, with over 39 years commercial banking experience. Trevor has worked through several economic cycles in a variety of business sectors.
Prior to joining Handelsbanken in 2008, Trevor spent 30 years working for a High Street Bank working in both Canary Wharf and London West End. An experienced Relationship Director, with a BSc in Financial Services, Trevor has spent time managing large corporate relationships which included Listed PLC's as well as spending a lot of his career guiding and looking after many SME owner managed businesses.
Because of Trevor's links with North Kent, he was recruited by Handelsbanken in 2008 to open and manage the Dartford Branch.