As the company has grown over the past 20 years, there has been a determination not to let that personal touch become a casualty of its own success. That's why the partners introduced a dedicated Client Manager model whereby each client has a named, consistent point of contact who truly understands their business, their goals, and their challenges.
This structure means clients always receive the attentive, personal service they expect, without creating a bottleneck through the business owners. The team brings over 35 years of combined experience, and our 'we are in this together' philosophy runs through.
The introduction of Making Tax Digital (MTD) for income tax self-assessment has been one of the most significant compliance challenges ever faced.
Ensuring both the business and clients are fully prepared for MTD has demanded considerable investment of time, resource and expertise. MCC proactively engaged with HMRC guidance, upskilled its team across the relevant software platforms and begun transitioning clients ahead of the deadline such as running workshops and one-to-one sessions to ensure no client feels left behind.
